Times Ticking began in 1983 as a retail store and repair center for watches and clocks.
We have expanded over the years to more retail stores and a separate repair center that accepts clocks from all over the world. We have personalized customer service, which we are very proud of, and feel that this is what sets us apart. We have an extremely high customer satisfaction rate and also a high return customer rate.
We know that your Waterbury clock is important to you and understand that the sentimental value more often than not outweighs the monetary value. Our expert clockmakers strive to make sure your clock can be worn for many years to come.
Not only can we take preemptive measures to keep your clock running for a long time, but we can restore clocks that have seen better days. We are willing to hunt for rare parts. We have done many repairs that others have given up on. No job is too big or too small and we can do any repair on any clock. Our repairs can be as simple as a tune up, pinion repair, or cleaning, and can be as complicated as a dial refinish, a case polish, mechanical cleaning and overhaul and even a complete restoration.
We have a simple process for mailing your clock to us, our estimates are free and have free return shipping, even if you decline the estimate.
The most common problems we see with clocks are worn mainsprings, worn out pinions, broken crystals, general wear and tear, and dead movements. Repair on a movement can be time consuming and labor intensive, therefore, please allow proper time to repair. The only time we repair a quartz movement is when a replacement is not available any longer. Other common repairs include a broken bushing, hands not aligned with numbers, hands that have come loose. Whether your clock repair is common or rare, we will be able to fix it for you.
The most common problems we see in mechanical clocks are broken crystals, general wear and tear, and a non-working movement. This type of movement requires a full-service clean and overhaul which consists of taking the entire movement apart, clean each tiny piece in a ultrasonic cleaner, re oil, re assemble and put back together, there may be damaged parts that will be determined during your free estimate. Other common repairs to all mechanical clocks are broken bushings, or numbers, markers or hands that have come loose. Whether your mechanical repair is common or vintage rare, we will be able to fix your clock for you.
To get started, follow the steps below.
Step 1 – Print and Fill out our repair form.
Step 2 – Pack your clock with the clock repair form, in a box with good packaging, and drop it in the mail.
You will receive an email confirming the receipt of your clock in our clock repair center. The moment we have completed your free estimate, we will reach out to you again with details about your clock repair for approval. No work is done without your approval. Upon approval, your clock will be expertly serviced* and shipped back to you as soon as possible.
Your clock repair, clock movement replacement is guaranteed for one year.
*We stock all common parts for clock repair, however crystals and other clock repair that require special order parts can take longer.